How It Works
Experience the easiest, most convenient car wash service. From booking to sparkling clean, we've streamlined every step.
Satisfaction Guarantee & Refund Policy
We're committed to delivering exceptional service. If we don't meet our standards, we'll make it right — guaranteed.
Our Guarantee
We guarantee that every service will be completed to our published quality standards. If you're not satisfied due to service quality issues, we'll re-service your vehicle at no charge or provide a refund according to the terms outlined below.
Last Updated: December 10, 2025 | Effective for all services booked on or after this date
What's Covered
Service Not Completed as Described
If the services listed in your package were not performed or were significantly below our quality standards.
Visible Defects or Missed Areas
Noticeable spots, streaks, or uncleaned areas that were part of the service package.
Damage Caused by Our Team
Any damage to your vehicle directly caused by our staff or equipment during the service.
Product Issues
Adverse reactions or visible damage from products used during our service.
What's Not Covered
Pre-Existing Vehicle Damage
Scratches, dents, or wear that existed before service. We document vehicle condition upon arrival.
Normal Wear After Service
Dirt accumulation, weather exposure, or normal use occurring after service completion.
Unrealistic Expectations
Expecting removal of permanent stains, deep scratches, or paint damage beyond detailing scope.
Customer-Caused Issues
Damage or dirtying of vehicle after service completion or during customer handling.
Changed Mind or Preferences
Dissatisfaction unrelated to service quality (e.g., preferring different service after completion).
How to File a Claim
Report Issue
Contact us within 24 hours of service completion
Provide Evidence
Share photos/videos showing the specific concern
Review Process
Our team reviews your claim within 24 hours
Resolution
Receive re-service, partial refund, or full refund based on evaluation
Important Terms & Time Limits
- 24-Hour Window: All claims must be submitted within 24 hours of service completion.
- One-Time Re-service: We offer one complimentary re-service per transaction. If issues persist, a refund will be issued.
- Refund Processing: Approved refunds are processed within 5-7 business days to the original payment method.
- Subscriptions: Monthly fees are non-refundable, but you can cancel anytime without penalty.
Frequently Asked Questions
See Our Process in Action
Watch how our expert team transforms your vehicle from dirty to dazzling in minutes.
Ready for a Spotless Car?
Join thousands of satisfied customers who trust us with their vehicles. Book your first wash today and experience the difference.
