Privacy Policy

Last Modified: October 26, 2025

This Privacy Policy describes how The Launch Pad ("The Launch Pad," "we," "us," or "our") collects, uses, discloses, and safeguards information when individuals ("you" or "users") create an account, purchase or manage a subscription, select services or add-ons, and otherwise use our online services at https://www.thelaunchpadwash.com (the "Website"). By accessing the Website or maintaining an account, you acknowledge and consent to the practices described herein.

1. Children's Privacy

Our Website and services are not directed to individuals under 16 years of age, and we do not knowingly collect personal information from minors. If you believe a minor has provided personal information to us, please contact us promptly so we may delete it.

2. Information We Collect

2.1 Information You Provide (Account and Transactions)

When you register, sign in, subscribe, or manage services, you may provide: your full name; email address and password (account credentials); payment information (including cardholder name and card details processed through our payment provider); country or region; vehicle information (year, make, model, color); subscription selections; add-on selections; license plate number (optional, for vehicle identification); and appointment date and time (where applicable).

2.2 Information Collected Automatically

When you access the Website, we may automatically collect technical and usage information, including IP address, device identifiers, browser type and version, operating system, pages viewed, session duration, referring URLs, and related analytics data. We utilize cookies and similar technologies to support authentication, maintain session state, enhance performance, and improve security and user experience.

3. Cookies and Similar Technologies

We use cookies, pixels, and local storage to: keep you signed in; remember preferences (e.g., saved vehicle details); support secure payment sessions; and analyze traffic and performance. You may control cookies via your browser settings; however, disabling cookies may impair certain Website functionality (including sign-in persistence and checkout).

4. How We Use Information

We process information for the following purposes:

  • Account Administration:to create, authenticate, and maintain user accounts.
  • Subscriptions and Payments:to manage memberships, process transactions and renewals, and provide invoices or confirmations.
  • Service Delivery:to enable service selection, add-ons, appointment scheduling, and related customer support.
  • Communications:to send service confirmations, essential notices, policy updates, and—where permitted—limited marketing communications.
  • Integrity and Security:to detect, investigate, and mitigate fraud, abuse, or security incidents.
  • Improvement and Analytics:to operate, optimize, and enhance the Website and our offerings.
  • Legal Compliance:to comply with applicable laws, regulations, and lawful requests.

We do not sell or rent personal information.

5. Disclosure of Information

We disclose information only as reasonably necessary to operate our business and as permitted by law:

  • Service Providers:to vetted third parties that perform services on our behalf (e.g., hosting, payments, analytics, customer support) under contractual confidentiality and security obligations.
  • Legal and Compliance:to courts, regulators, or law enforcement when required or appropriate to comply with law or protect rights, safety, or property.
  • Business Transactions:to counterparties and advisors in connection with mergers, acquisitions, or other corporate reorganizations, subject to customary safeguards.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. Payment transactions are encrypted and handled by PCI-compliant processors. Despite our efforts, no method of transmission or storage is entirely secure; information is provided at your own risk.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on the nature of the data and our regulatory or operational requirements.

8. Your Choices and Rights

You may review and update account details (including vehicle information, subscription, and add-ons) by logging into your account. You may opt out of marketing emails by using the unsubscribe link in those communications. You may also request access to or deletion of your personal information, subject to applicable legal and operational retention obligations. Requests may be submitted to the contact information below.

9. Third-Party Links and Services

The Website may contain links to third-party sites or integrations (e.g., payment gateways, social media). Those sites are governed by their own privacy policies. We are not responsible for the content, security, or privacy practices of third parties.

10. Your Texas Privacy Rights (TDPSA)

If you are a Texas resident, you may exercise the following rights with respect to your personal data, subject to applicable law:

  • Right to Know/Access:Request confirmation of whether we process your personal data and access to such data.
  • Right to Correction:Request correction of inaccuracies in your personal data.
  • Right to Deletion:Request deletion of your personal data.
  • Right to Data Portability:Obtain a copy of your personal data in a portable and, to the extent technically feasible, readily usable format.
  • Right to Opt Out:Direct us to cease processing your personal data for (a) targeted advertising, (b) the sale of personal data, or (c) certain profiling that produces legal or similarly significant effects. We honor recognized universal opt-out mechanisms (e.g., Global Privacy Control) as required under Texas law.
  • Right to Appeal:If we decline to act on your request, you may appeal; we will respond to appeals within 60 days.

How to Submit a Request:

Email thelaunchpadht@gmail.com with the subject line "Texas Privacy Request" and indicate which right(s) you wish to exercise. Certain preferences may also be managed in your account.

Verification:

To protect your information, we will take reasonable steps to verify your identity (e.g., by matching account details) before fulfilling a request. If we cannot verify your request, we will explain why.

Timing and Fees:

We will respond within 45 days of receiving your request. When reasonably necessary, we may extend our response time once by an additional 45 days and will notify you within the initial period with the reason for the extension. We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded.

Authorized Agents:

You may authorize an agent to submit an opt-out request on your behalf, consistent with Texas requirements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the "Last Modified" date revised accordingly. Your continued use of the Website after any update constitutes acceptance of the revised Policy.

12. Contact Information

For questions, requests, or concerns regarding this Privacy Policy, please contact:

The Launch Pad

10410 Main St, Houston, TX 77025, United States

Phone: 832-219-8320

Email: thelaunchpadht@gmail.com

Website: https://www.thelaunchpadwash.com